Follow Us :
In the era of digitalization, customers expect that all channels will be integrated and personalized. The logistics industry has not been spared by this. Thus, companies striving to improve customer experience through digital platforms have a competitive edge. These businesses should adopt Rootfacts logistic solutions which are customer-focused digital platforms meant for promoting communication, transparency and in the end clients’ loyalty.
Conventional logistics industry exchanges can be cumbersome and opaque hence leading to customer dissatisfaction. Therefore, customer-centric digital platforms guarantee:
Rootfacts partnership comes with several advantages such as; customer satisfaction through the ability to serve yourself and an informed client in logistics; customer engagement by the platform by giving proactive communication opportunities; loyal customers because of establishing strong relationships with happy, satisfied and open transparent procedure loving ones; reduced operational costs due to automated self-service technologies that are triggered from automation within customer service processes. Data-Driven Decision Making Access to this platform will help businesses understand their customers’ behaviour better for a more technical and functional planning in overall logistics.
Here are some of these features for Rootfacts digital platforms that have been built around users:
We keep our clients updated about anything happening with shipment statuses, delivery times as well as delays experienced during transportation processes.